All sales are final. We do not accept returns, exchanges, or refunds for change of mind, personal preference, or incorrect selections made when ordering, except where required by applicable law.

Defective, Damaged, or Incorrect Items

If your product arrives defective or damaged, or you receive the wrong item, we will issue a full refund once the issue has been verified.

Please inspect your order upon delivery and report any issues within 30 days of receiving your item by emailing petmaviestore@gmail.com. Include:

• Your order number or proof of purchase.

• A description of the issue.

• Clear photos or a video showing the defect, damage, or incorrect item.

We will review your request and notify you of the outcome. If a return is necessary, we will provide instructions and a prepaid return shipping label. Please do not send any items back without our authorization.

Refund Processing

Approved refunds will cover the full purchase price of the affected item, including any applicable taxes and shipping charges attributable to that item. Refunds will be issued to your original payment method within 10 business days of approval.

Your bank or payment provider may require additional time to post the refund. If more than 15 business days have passed since approval, please contact petmaviestore@gmail.com.

Your Consumer Rights

This policy does not limit any rights or remedies you may have under applicable consumer protection laws, including any mandatory cancellation or return rights.

Contact Us

For questions about this policy or to report an issue, email petmaviestore@gmail.com.